Frequently Asked Questions

Ordering & Shipping

How fast do you ship?

For items in stock in our Auckland warehouse, we aim to ship within 1–2 business days, Monday to Friday. Our preferred courier is CourierPost.

How long will delivery take?

Destination Typical time after dispatch
Auckland 1–2 working days
North Island (urban) 1–2 working days
South Island (urban) 2–3 working days
Rural addresses Add 1–3 working days
Direct-from-supplier items (where noted) Usually around 14 days

Courier times are typical, not guaranteed — you'll receive tracking as soon as your order ships.

Where do you ship from?

We're based in Riverhead, Auckland, New Zealand. Most products ship directly from our local warehouse.

Do you deliver to rural addresses?

Yes — please select the rural delivery option at checkout if your address is rural. Orders with rural addresses that haven't selected rural delivery can't be sent until this is corrected, so double-check before paying.

Some products mention longer delivery — why?

A small number of products, where noted on the product page, are sent direct from our overseas suppliers. Please allow approx 14 days for these. Everything else ships from Auckland.

Can I pick up my order?

Yes, pickup is available by prior arrangement from Riverhead, Auckland. Email us to arrange a time before heading over.

Can I cancel my order?

You can cancel any order at any time before tracking information has been sent. Once your order is on its way, our returns policy applies instead.

Returns & Refunds

What is your returns policy?

We offer 30-day change-of-mind returns. Items must be unused, in original condition and in their original packaging. For hygiene reasons, razor heads/blades and filters can't be returned once opened. Full details are on our refund policy page.

What if my item is faulty?

We will always replace items that arrive defective, damaged or faulty — just get in touch and we'll sort it out. Nothing in our policy limits your rights under the New Zealand Consumer Guarantees Act.

How long do refunds take?

Once we receive and inspect your return, approved refunds are processed to your original payment method within 1–2 days. Your bank may take a few extra days to show the credit.

Who pays return shipping?

For change-of-mind returns, return shipping is at your cost. For faulty or incorrectly supplied items, we'll make it right at no cost to you.

Products & Stock

Are your replacement parts genuine or compatible?

We sell both, and every product page tells you which. Compatible (third-party) parts — like our shaver replacement heads and projector lamps — are quality-tested alternatives at a fraction of the genuine price, backed by our satisfaction guarantee. Not sure which part fits? Our shaver head compatibility guide is a good place to start.

Can you source a part you don't have listed?

Very often, yes — hunting down hard-to-find parts is our specialty. Send us the make, model and a photo of the part via our product enquiry service or contact form and we'll scout our supplier network for you.

Are your prices in NZ dollars?

Yes — all prices on sparts.nz are in New Zealand dollars (NZD).

Do products come with a warranty?

We stand behind everything we sell with a satisfaction guarantee and a minimum 6 month warranty on all products, and your Consumer Guarantees Act rights always apply. If something isn't right, contact us and we'll fix it.

Helpful guides

We've put together free guides to help you choose the right gear:

Contact

How do I reach you?

Email orders@sparts.nz, phone 021 610 020, or use our contact form. We're an Auckland-based NZ business and reply fast during business hours.